Refund policy

90-Day Return Policy

You have 90 days from the date of delivery to request a return.

Because BrasaBloom Lymphatic Drainage is an ingestible herbal supplement, we can only accept returns of product that is unopened, unused and still factory-sealed, in its original packaging. This is a health and safety requirement — once a supplement bottle has been opened, we cannot resell it or verify how it has been stored, so we are not able to accept it back.

How to request a return

1. Email support@brasabloom.com within 90 days of delivery with your order number and how many bottles you would like to return.
2. We will reply with return instructions and the return address. Please do not send anything back before you have those instructions — unauthorised returns may not be able to be processed.
3. Send the sealed bottles back within 14 days of receiving your return instructions. We recommend a tracked service, as we cannot refund a return we do not receive.

Return shipping is paid by the customer, except where the item arrived damaged, incorrect or defective — in that case we cover it.

Refunds

Once your return arrives and we have confirmed the bottles are unopened and unused, we will refund the purchase price of the returned items to your original payment method. Refunds are issued within 5–10 business days of inspection, and your bank or card issuer may take a few additional days to display the credit. Original shipping charges, where any were paid, are not refundable.

Opened or used product

Opened or partially used bottles are not eligible for return under this policy.

That said, we would always rather hear from you than have you sit with a product you are unhappy about. If BrasaBloom has not worked out for you, email support@brasabloom.com and tell us what happened. We review every message individually and, at our discretion, may offer a replacement, a partial or full refund, or another resolution as a goodwill gesture — even where a return is not required or possible. Nothing in this policy limits any rights you have under applicable consumer law.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or incomplete, contact us within 30 days of delivery with your order number and a photo of what you received. We will replace it free of charge or refund it — your choice — and you will not need to send anything back.

Subscription orders

You can cancel a subscription at any time, in one click, from your account portal or by emailing us. Cancelling stops all future charges and shipments.

If a renewal has already been charged and you would rather not receive it, contact us as soon as possible. If the order has not yet shipped, we will cancel and refund it in full. If it has already shipped, the standard 90-day return terms above apply to that shipment.

Non-returnable items

Free bonus bottles and free gifts, promotional items and digital products (such as the 14-Day Drainage Protocol guide) are not separately refundable. Where a free bonus bottle was included with a purchase, the refund applies to the amount actually paid.

Questions

Email support@brasabloom.com — we answer the same day on anything containing "cancel", "refund" or "charge".

BrasaBloom, 33 N Gould Street, Sheridan, WY 82801, United States.