Shipping policy

Shipping Policy

We offer standard shipping on all U.S. orders, with no minimum.

Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on a weekend or holiday begin processing the next business day.

Delivery estimates

United States: typically 3–7 business days after dispatch.
International: typically 7–21 business days after dispatch, depending on destination and local customs processing.

These are estimates from our carriers, not guarantees. Carrier delays, weather and customs inspections can extend them.

Tracking

You will receive a tracking link by email as soon as your order ships. Tracking can take 24–48 hours to begin updating after you receive it — this is normal and does not mean the package is stuck.

International orders

We ship worldwide to most countries. Where taxes are collected at checkout, that is the full amount due and there is nothing further to pay on delivery. In some destinations, import duties, taxes or customs handling fees may be charged by your local authority on arrival — these are set by your country, are outside our control, and are the responsibility of the recipient. We cannot mark parcels as gifts or under-declare their value.

It is your responsibility to check that our products can be lawfully imported into your country before ordering.

Shipping address

Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped. If you spot a mistake before dispatch, email support@brasabloom.com immediately and we will correct it if we can.

If a package is returned to us as undeliverable — wrong address, unclaimed, or refused at customs — we will contact you to arrange a reshipment (reshipping costs may apply) or a refund of the product value.

Lost or delayed packages

If your tracking has not updated for an extended period, or your package is confirmed lost, contact support@brasabloom.com and we will make it right — a replacement or a refund, your choice. Please allow the full delivery estimate to pass before reporting a package as lost.

Subscription shipments

Subscription orders ship on the schedule you selected. We email you before each renewal so you know a shipment is coming, and you can push it back, pause it or cancel it at any time from your account portal or by emailing us.

Questions

Email support@brasabloom.com.

BrasaBloom, 33 N Gould Street, Sheridan, WY 82801, United States.